Terms and Conditions

These Terms and Conditions govern the services offered through our website. By accessing our services, you agree to be bound by these Terms and Conditions.

 

Design Approval 

Each order is custom-made according to the customer’s specifications. All orders start only after the customer approves the design.

Once approved, changes may not be possible, and additional charges may apply for any modifications requested after approval.

 

Sampling and production

Once the design is approved, the sampling work begins. An order of only one piece is considered a sample. Orders of two or more pieces with identical designs are considered production runs.

Our hourly rate for sampling and the first 4 pieces of production is £40/hour. Orders of 5 or more identical appliqué works are charged at £30/hour.

 

Production 

For production runs, please note that slight variations may occur due to the handmade nature of our work. We strive to maintain the highest quality standards and will make every effort to ensure that the final product meets your expectations.

 

 

Order Process and Payment

To commence working on a project, a 50% deposit is required upfront. The remaining balance will be due upon completion of the orderprior to shipment or pickup. Payment can be made via bank transfer.

 Orders will not be processed until the deposit is received.

 

Complaints and refunds

Due to the custom-made nature of our products, we do not accept returns or offer refunds once production has begun unless the work is defective or not as agreed. 

 

Intellectual Property

All designs and images displayed on this website are the intellectual property of The Appliqué Embroidery Studio or of our clients and are protected by copyright laws. They may not be reproduced or used without our prior written consent

 

Limitation of Liability

The Appliqué Embroidery Studio shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or services, even if advised of the possibility of such damages.

 

Changes to Terms and Conditions

The Appliqué Embroidery Studio reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this website. Your continued use of our website after any changes indicates your acceptance of the revised Terms and Conditions.

 

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at info@thelondonleatherworkshop.com